Terms of service

1. About these Terms

These Terms and Conditions govern your use of the website at www.eatlebo.co and any related pages, forms and content made available through it (the “Website”).

The Website is operated by EAT LEBO LIMITED, a company registered in England and Wales with company number 12457700 and registered office at 80 Victoria Road, Ruislip, England, HA4 0AL (“EAT LEBÖ”, “we”, “us” or “our”).

By accessing or using the Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Website.

2. Changes to these Terms

We may update these Terms from time to time. The latest version published on the Website will apply from the date it is posted. Please check this page periodically.

3. Who may use the Website

The Website is intended for users who are at least 18 years old or who access it under the supervision of a parent or legal guardian.

You may use the Website only for lawful purposes. You must not misuse the Website, attempt to gain unauthorised access to it, interfere with its operation, or use it in any way that could damage our business or other users.

4. Information on the Website

We try to ensure that the information on the Website is accurate and up to date. However, menu items, ingredients, pricing, promotions, branch information, availability, opening times, nutritional information, allergen information and other content may change at any time.

Images are for general illustration only. Minor variations may occur.

Nothing on the Website constitutes professional, medical or nutritional advice. If you have an allergy or dietary requirement, you should contact the relevant branch directly before ordering or consuming any food. Although we take care in preparation, we cannot guarantee a completely allergen-free environment.

5. Orders placed through third-party platforms

The Website contains links to third-party ordering and delivery platforms, including Uber Eats, Deliveroo and Just Eat. If you place an order through one of those platforms, your contract for that online order will also be subject to that platform’s own terms, conditions, policies, payment rules and delivery arrangements.

We are not responsible for the content, uptime, policies or technical operation of third-party platforms. Any issues relating to account access, payment processing, delivery tracking or platform-specific promotions should first be raised with the relevant platform.

6. Direct purchases through the Website

If we make products, gift cards, vouchers, merchandise, event packages, catering services or direct order functionality available through the Website, any order you place is an offer to purchase from us. A contract is formed only when we accept your order.

We may refuse, cancel or limit any order where this is reasonably necessary, including where an item is unavailable, pricing is incorrect, payment is not authorised, fraud is suspected, stock is limited, collection or delivery is impracticable, or legal compliance requires us to do so.

Prices shown on the Website are in pounds sterling unless stated otherwise and are inclusive of VAT where applicable.

You must ensure that all information you provide at checkout is accurate, complete and current.

Where collection or delivery times are shown, they are estimates only unless we expressly state otherwise.

7. Perishable food, cancellations and refunds

Where the Website is used to sell freshly prepared food, drinks or other perishable items, you acknowledge that such goods are liable to deteriorate or expire rapidly. To the fullest extent permitted by law, cancellation rights that would otherwise apply to distance sales may not apply to those perishable items.

Nothing in these Terms affects your statutory rights in relation to goods or services that are faulty, not as described, not of satisfactory quality, or not supplied with reasonable care and skill.

If you experience an issue with a direct Website order, please contact us promptly with your order details so that we can investigate and, where appropriate, offer a refund, replacement, credit or other suitable remedy.

8. Alcohol sales

Where alcohol is advertised or sold, it is available only to persons aged 18 or over. We reserve the right to carry out age verification and to refuse supply, collection or delivery where age cannot be verified or where licensing law or responsible retailing principles require refusal.

9. Promotions, discount codes and gift cards

From time to time, we may offer promotions, discount codes, competitions, loyalty offers, referral offers or gift cards. Unless stated otherwise, such offers are subject to availability, may be withdrawn or amended at any time, cannot be combined with other offers, cannot be exchanged for cash, and may be subject to additional terms.

Where a promotion is operated by a third party or through a third-party platform, that third party’s terms may also apply.

10. Accounts and passwords

Some parts of the Website may allow you to create an account, log in, save details or view order information. You are responsible for keeping your login credentials confidential and for all activity carried out under your account, unless caused by our failure to take reasonable care.

Please notify us immediately if you believe your account has been used without your permission.

11. Contact forms, franchise applications and other submissions

If you contact us through the Website, including through general contact forms, catering forms, franchise enquiry forms, blogger or media forms, you must ensure that the information you provide is accurate and not misleading.

Submitting an enquiry does not guarantee acceptance, availability, approval, a booking, a franchise opportunity, a collaboration or any commercial relationship.

You must not submit unlawful, abusive, defamatory, infringing or malicious material through the Website.

12. Intellectual property

All intellectual property rights in the Website and its content, including text, graphics, branding, logos, menus, photographs, videos, design, layout and software, are owned by us or licensed to us. All rights are reserved.

You may view, download or print extracts of the Website for your own personal, non-commercial use only. You must not copy, reproduce, modify, republish, scrape, distribute, sell, licence or exploit any part of the Website without our prior written consent.

13. Links to other websites

The Website may contain links to websites, applications or services operated by third parties. Those links are provided for convenience only. We do not control and are not responsible for third-party content, availability, privacy practices, terms or security.

14. Acceptable use

You must not use the Website to upload viruses, malware or harmful code; attempt to probe, scan or test the vulnerability of the Website; harvest data from the Website without permission; impersonate another person; or otherwise use the Website in a way that is unlawful or harmful.

15. Our liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the paragraph above, we exclude all implied terms, warranties, representations and conditions to the fullest extent permitted by law.

We will not be liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, opportunity or anticipated savings arising out of or in connection with your use of, or inability to use, the Website.

If you are a consumer, we are responsible only for losses that are reasonably foreseeable as a result of our breach of these Terms or failure to use reasonable care and skill.

16. Availability of the Website

We do not guarantee that the Website, or any content on it, will always be available, uninterrupted, secure or error-free. We may suspend, withdraw, discontinue or change all or any part of the Website without notice where reasonably necessary.

17. Privacy

Our Privacy Policy explains how we collect, use and protect your personal data. By using the Website, you acknowledge that you have read our Privacy Policy.

18. Governing law and jurisdiction

These Terms are governed by the law of England and Wales.

If you are a consumer, you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home jurisdiction.

If you are a business, the courts of England and Wales shall have exclusive jurisdiction, unless we agree otherwise in writing.

19. Contact details

For Website enquiries relating to these Terms, please contact: eatlebo@gmail.com or use the contact form at www.eatlebo.co/pages/contact.